I Have Questions

TELL ME MORE ABOUT MY SECRET LASHES ....
ANSWERING ALL THE WHO? WHAT? WHEN? WHERE? AND WHYS?

1. HOW MANY WEARS WILL I GET WITH MY SECRET LASHES?
My Secret Lashes are individually handcrafted and made to last up to 20 times on average, 20+ if well maintained. (GIRL-TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your lashes with makeup remover "Applying make-up remover with cotton tip helps loosen the glue for easy removal"  (2) place them back in their tray to maintain their natural shape.)
2. DO THE LASHES COME WITH GLUE?
The lashes do not come with glue.
You can use any lash adhesive from the drug store,we recommend using the DUO FALSE LASH ADHESIVE.
3. WHAT IS THE RETURN POLICY?
 Due to the nature of our product there are NO refunds or exchanges for hygienic purposes, each pair of lashes goes through a rigorous quality and assurance process before being shipped to each of our customers.
As these lashes are handmade, please keep in mind any discrepancies in regards to placement of hair will not be considered as "damaged" as each lash has been assigned uniquely. First and foremost whilst being unique we do ensure the left lash does mimic the right lash to a paramount standard. 
4. MINK LASHES, WHAT ARE THEY?
Our real Mink Fur lashes are cruelty free,the fur is retrieved by natural shedding of Minks, we ensure the fur obtained for our brand is of the highest quality, thus meaning no animals are harmed within the process.Each pair of lashes have been properly sterilized and sanitized for safe use.
5. HOW DO I CARE FOR MY LASHES?
My Secret Lashes are made for multiple wears, but to ensure the longevity of your lashes, make sure to have a regular maintenance routine for your lashes. Glue and old makeup can build up and make your lashes look worn out and old, we recommend the following steps to provide the proper care your lashes deserve. After removing your lashes from your eyes, getting rid of old glue is important. Hold the lash by the base, and pull the glue off gently using either your fingers or a pair of tweezers. The glue usually comes off in one try. If this is not the case, a few gentle pulls will do the trick. Keep your lashes safe by storing them in their original tray, if you apply mascara to your fake lashes give them a gentle wipe over with a make up wipe to avoid build up.By maintaining a great lash care routine, your lashes will look fabulous for re-wear everytime.
6. WHAT ARE YOUR LASH BANDS MADE OF? 
Our lash bands are 100% cotton, we source the softest cotton available on the market, we use extra long fibres called (long staple fibres) that can be put together to create strong yet flexible bands which last up to 25+ wears if you follow our care instructions. (lashes that have firm bands use short staple fibres which means the band is much stiffer and won't last as long) 
7. HOW LONG WILL MY ORDER TAKE?
we use AUS POST - EXPRESS for all orders within Australia, shipping times can vary between 1-3 business days. all orders once placed will be shipped the next business day, tracking details will be provided to the customer. 
we also use AUS POST on international orders which takes between 8-15 business days with a tracking number provided.
NOTE: My Secret Lashes are not liable for any lost items due to incomplete/undeliverable addresses.
ALL CANBERRA CUSTOMERS REFER TO LASHES ON THE GO PAGE FOR DELIVERY TIMES